Sustainability only matters when it creates change people can genuinely see and feel.
At Ricoh, responsibility goes beyond our own operations. It means looking at the full journey of our products, from raw materials sourcing, manufacturing, and transport through to reuse and recycling. Every stage has an impact, and every stage is an opportunity to do better.
One thing I’ve learnt is that no organisation can solve environmental challenges alone. Real progress happens when businesses, suppliers, and partners work together with openness, transparency, and shared accountability. That is why capturing and reducing carbon emissions across our value chain remain amongst our biggest priorities and commitments to mitigate year on year. Our partners play a vital role in that progress.
Ricoh’s recognition as a CDP 2025 Supplier Engagement Leader for the sixth consecutive year reflects a long-term commitment.
James Knox
Head of ESG – Corporate Responsibility & ESG, Ricoh
About James Knox
James Knox joined Ricoh in 2015 as a Community Investment Manager responsible for development, deployment, and reporting of the company’s social value initiatives. In his current role as Head of ESG, Knox’s responsibility is to ensure the business operates responsibly whilst minimising risk.
About Ricoh
Ricoh is a global integrator in workplace transformation operating in approximately 200 countries and regions, headquartered in Tokyo. Supporting customers’ value creation, Ricoh offers workplace services and solutions that empower organisations to work smarter through advanced technologies, including artificial intelligence (AI), with long-standing expertise rooted in printing.
The Question is a thought leadership series published on Sustainability Outlook, created to explore the questions shaping climate action, environmental responsibility, decarbonisation, and sustainable business transformation.
Sustainability Outlook features leadership insights and company stories from organisations advancing progress across renewable energy, circularity, responsible sourcing, ESG, sustainable technology, and the transition to a low-carbon economy.
Produced as part of the Outlook Publishing global network of B2B industry magazines, The Question brings focused executive insight to audiences engaged with the companies, strategies, technologies, and decisions shaping a more sustainable future.
