We Asked...

Rachael Crozier

Director of Risk and Compliance, Thermatic

The Question...

Measuring Impact: How can companies measure environmental impact across complex global value chains?

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As organisations progress towards net zero targets, measuring impact across global value chains will increasingly depend on transparency and credible reporting from suppliers and partners. No company operates in isolation, and the accuracy of Scope 3 reporting is only as strong as the quality of the data shared across the supply chain. 

This is likely to drive greater scrutiny of supplier performance, more robust ESG due diligence, and stronger expectations around carbon disclosure. Over time, businesses that cannot demonstrate measurable reductions or provide reliable emissions data may face increased pressure within procurement and contract renewal processes. 

In this environment, honest reporting and collaborative engagement across the supply chain become essential not only for compliance, but also long-term commercial resilience and credible progress towards net zero. 

 External specialists can play a critical role. They help structure and standardise fragmented data, engage suppliers directly to obtain emissions information, and test results for gaps or anomalies. Remember, you can’t improve what you do not accurately measure, and this is where experts can be extremely valuable. 

Rachael Crozier

Director of Risk and Compliance, Thermatic


About Rachael Crozier

Rachael Crozier is Director of Risk and Compliance at Thermatic. She is a Chartered Member of the Institution of Occupational Safety and Health, recently led the company through a successful ISO certification overhaul, and writes professionally on uncovering hidden carbon emissions in facilities management.

About Thermatic

Thermatic prides itself on having exceptional technical skills, delivered by its in-house engineers and industry experts. The company continually develops those skills across all aspects of technical building services and drainage solutions.


The Question is a thought leadership series published on Sustainability Outlook, created to explore the questions shaping climate action, environmental responsibility, decarbonisation, and sustainable business transformation.

Sustainability Outlook features leadership insights and company stories from organisations advancing progress across renewable energy, circularity, responsible sourcing, ESG, sustainable technology, and the transition to a low-carbon economy.

Produced as part of the Outlook Publishing global network of B2B industry magazines, The Question brings focused executive insight to audiences engaged with the companies, strategies, technologies, and decisions shaping a more sustainable future.

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